Founded in 2003, PSR Associates, Inc. is a project-based IT Consulting and Staffing Firm.
PSR Associates, Inc. is headquartered in Atlanta, GA., with additional offices in Tampa, FL, Austin, TX, Charlotte, NC, Washington, D.C. and Irvine, CA. PSR provides Business & Technology Consulting, Systems Integration services, Software Development and IT Staff Augmentation services to companies in need.
While PSR services most industries, we have particular expertise in the following sectors:
Media & Entertainment, Telecommunications, Financial, Sports, Medical, Higher Education, Non-Profit, Nano-Technology, and Local, State, and Federal Government agencies.
Our clients range from Fortune 500 businesses to small business to government agencies. They cross many different industries, and are highly respected among their colleagues in their various fields and sectors. PSR Associates has worked with companies big and small, looking to acquire, modify, sunset, or overlay technologies that help move their business forward.
Below is a partial listing of our clients as well as some of the brands they represent.
Provided Program Management for the end-to-end billing conversion project which was one of the largest conversion projects in US Telco history. Created project scope, key milestones and deliverables.
Established, staffed, and ran PMO providing oversight and governance of all business and IT work-streams, which included adapting and implementing using client’s existing PM tool kit and work products. Managed all day-to-day activities and tasks to ensure on time and within budget delivery. Managed conversion team interactions and co-dependencies.
Conducted GAP analysis identifying process gaps, functionality gaps, technical incompatibilities, and service delivery impacts. Reporting findings to executive review board for decision support. Designed and documented new application functionality and process flows, extracted data from legacy billing system, cleansed data, normalized data and imported data in target billing system. Delivered project early and within budget and received “Most Favorable Vendor” status from client as a result.
The City of Cape Coral needed to extend and enhance its Enterprise Service Management solution. PSR Associates (PSR) provided architectural expertise and technical resources to facilitate an upgrade of existing systems as well as the implementation of new tools. PSR successfully re-architected Cape Coral’s in-house developed Incident and Change Management processes into a customized, ITIL-aware Enterprise Service Management solution that leveraged both their existing and new software investments.
The City of Cape Coral provides a comprehensive range of municipal services including general government, public safety (police and fire), public works, community development, economic development, utilities, transportation, and parks and recreation to a population of nearly 180,000 distributed across 120 square miles
Since its incorporation in August of 1970, Cape Coral’s population has continued to grow rapidly. Already the 3rd largest city geographically in the state of Florida, it is also the 11th largest city in population. Cape Coral needed to find a way to continue to meet its operational obligations without investing in additional resources.
To ensure that its IT organization runs at optimum efficiency, City of Cape Coral (working with PSR) adopted an integrated and automated approach to Enterprise Service Management. This approach reduces the required resources needed for key IT processes, such as Dynamic & Virtual Systems Management, Network Management, IT Client Management, Change & Configuration Management and Incident & Problem Management.
The City of Cape Coral’s Information Management Team, with the assistance of PSR’s Services Organization, has been able to realize a lower staffing ratio and reduced capital expenditure while enhancing service and minimizing risk. As a result, more resources can be directed at the primary goal: helping support the municipal services and people of Cape Coral.
Deliver a better service with less resource
Thanks to the success of this service approach in its IT operation, The City of Cape Coral is now looking at standardizing all request and incident reporting via the CA solution from human resources to customer services. PSR’s service management approach provides The City of Cape Coral with a great insight into any issues and problems, which helps to improve customer service quality. This is just one example of how PSR’s EITM approach is helping The City of Cape Coral improve its service delivery. Since partnering with PSR, the organization has also been able to:
- Reduce capital expenditure
- Improve network availability
- Improved report on incidents and changes
- Improve and implement ITIL process within Service Desk
- Improve overall service
- Achieve a lower staffing ratio
Provided Business & Technical Consulting for Media asset management planning and services, including oversight of software upgrade for library, design and implementation of integrated content management strategy. This included the designed of workflows to support content management for news, programming, engineering and IT. PST also rovided expertise in interviewing and hiring library staff, developing best practices for library services in terms of metadata and logging and news feeds acquisition. Finally, PSR supported the process for identifying vendors and RFP creation for a new program management system.
Provided Business and Technology Consulting to iLumen who retained PSR to help them explore, select and execute on ways in which to create additional revenue streams for the organization. PSR worked with iLumen in determining the potential revenue growth associated with incorporating a , Channel Partner model to their sales strategy and then a Social Networking component to their business.
PSR helped to flesh out the business and technical requirements, assisted in a technology evaluation and created the information architecture for the Social Networking component.
In addition, PSR was retained by iLumen to create their Marketing and Branding strategy for 2008 and 2009.
PSR Associates was attained to design and develop an Asset Management System to be used by reporters in the field to capture video, associate meta data to it and store it in a centralized bureau repository. The editor was to then be able to query the repository for video assets based on matching meta data and pull the media to the desktop for editing and archiving.
The project also featured REST based web services which may be federated to provide enterprise access to all media in all news bureaus within the bureau asset management system.
Time to market was key and a CakePHP/Mysql architecture was used to execute the development cycle in 5 weeks. Asset ingest components were constructed in JAVA and accessed via the JAVA JNLP technology along with a third party JAVA based SFTP server. The application is deployed to an OSX based server, but can also run on Linux, Solaris or Windows.
The JAVA ingest components can manage gigabytes of a data and full fault tolerance and recovery in the event of a network failure. A custom protocol handler was developed for OSX to provide web based launch of the Mac Finder application, to provide a familiar workflow for editors to access video assets on the shared file system. Searching and filter pages used AJAX to provide a richer experience and avoid unnecessary page refreshes.
The following tools and technologies where used:
- JAVA J2EE
- JAVA Swing
- JAVA JNLP
- Third party SFTP server
- NuSphere PHP ED
- Sparx Enterprise Architect
The client received a php application, JNLP tomcat application, SFTP standalone server, Class Diagrams, Data model and component diagrams. Installation and system support documentation.
PSR Associates provided resources for for multiple roles including PMO, CRM Deployment, QA Testing, Business Analysis.
Provided requirements gathering, design, impact analyses, Call Center KPI impact analyses, training support, production support and deployment support at the nation’s largest wireless carrier.
Provided deployment planning for the rollout of Clarify Fault Diagnosis module to 32 call centers and over 10,000 CSRs.
Responsibilities included, but were not limited to, deployment planning, business readiness planning, process improvement, training planning, requirements gathering and high-level design for new functionality.
Provided leadership and interacted directly with the client and provided development, configuration issues mitigation through the use of issues management application Clear Quest.
Acted as liaison to Call Center management providing floor support, issues capture, performance monitoring and war room support for deployment.
EVP Cust. Ops
ED Billing Ops
ED IT Planning
ED CRM Implementations
Call Center Directors
Project is currently on-going.
Provided Business & Technology Consulting, as well as Program Management for Turner Sports. Turner Sports came to PSR to elicit Business and Technology Consulting expertise in exploring new revenue streams for their client, NASCAR, and the NASCAR.com site.
PSR assisted in formulating the idea of integrating Social Networking into their business model then drove and assisted in the creation of the business model for presentation to the decision makers.
Upon approval of the plan, PSR was then asked to conduct a technology assessment to identify the appropriate technologies, to do an organizational assessment to determine how to best support the new initiative and then Program Managed the project from Requirements through to launch of the new initiative.
PSR Associates has also provided addition Program & Project management as well as Information Architecture services to Turner Sports.