Quality Controls

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Quality Controls 2017-06-27T15:09:26+00:00

Other Services

Since our firm not only provides Staffing Services but also includes a Professional Services arm in which our consultants work closely with our customers throughout the full lifecycle of a project, our culture is one of partnership, as opposed to body shopping.

It is very important to our firm that we are able to spend time with our customer to understand what the goals and objectives surrounding their initiatives are so that we may provide them with the correct model, and then appropriate resources to meet their needs.

Operating as an extended arm of our clients’ internal recruiting organization, PSR Associates will provide a flexible and adaptable framework for team communication based on metrics including cycle time to hire, interview-to-hire ratio, diversity of applicant flow, cost per hire and new hire satisfaction.

Relationship Mapping

Through our Relationship Mapping Process our clients/partners receive:

  1. Highly skilled IT professionals who will support our clients’ business drivers and IT objectives;
  2. A framework for key personnel to collaborate on proper support structure, ensuring success;
  3. Accountability at multiple levels of the structure to ensure rapid issue resolution;
  4. Templates and frameworks for knowledge and information sharing;
  5. A focused 1-on-1 relationship with someone who understands the clients’ needs.

The table below outlines the various PSR Associates personnel who will be available to you throughout the entirety of the engagement to insure that our consultants are meeting or exceeding your expectations at all times.

Role

Type

Responsibility

Relationship / Account Manager
Dedicated Resource
Opportunity management, solution definition, resource needs assessment and desired outcome, and satisfaction rating.
Resource Manager
Dedicated Resource
Establishes resource requirements, timelines, Talent Match, staff throttling, team performance metrics and scorecards, screening and issues management.
Operations Manager
Optional Resource
Day-to-day management of resource needs, invoicing, change management, and issues management.
VP of Professional Services
Dedicated Resource
Post-mortem, knowledge sharing, client enhancement strategy, lessons learned, opportunity planning
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