Employee Portal


About Us

How to Show Empathy at Work

One of the greatest aspects of humanity is our ability to understand and feel the emotions of others. This shared experience is called empathy, and it is a crucial part of effective communication​ in the workplace. When interacting with coworkers, empathy will help your team work better as a cohesive unit. When employees feel understood by colleagues who willingly support them, it creates a positive work environment that fosters productivity​ and collaboration. To achieve these benefits, here are a few keys ways for you to show empathy at work:

Listen Actively

When you listen actively, you are giving your colleagues your full and undivided attention, showing that you care about what they are saying. It involves focusing on the speaker, avoiding distractions, and being present in the moment. By actively listening, you can better understand your colleagues’ perspectives, needs, and concerns. This, in turn, helps to build trust, foster collaboration, and improve communication.

Pay Attention to Body Language

Nonverbal cues, such as facial expressions, gestures, and posture, can reveal a lot about a person’s emotions and feelings. By observing and interpreting these cues, you can gain a better understanding of how your colleagues are truly feeling, even if they are not explicitly saying so. For example, if someone is crossing their arms, they may be feeling defensive or closed off. If they are avoiding eye contact, they may be feeling uncomfortable or anxious. Recognizing this body language can help you adjust your approach and respond in a more empathetic and supportive way.

Show Appreciation

When you show appreciation​ and acknowledge your colleagues’ efforts​ and contributions, you are ultimately helping them feel valued and supported. This, in turn, can improve their motivation, engagement, and job satisfaction within your team. Appreciation can take many forms, from a simple “thank you” to a more elaborate recognition program. The key is to be genuine and specific in your feedback. For example, instead of saying “good job,” you can say “I really appreciate the extra effort you put into that project”.

Be Open-Minded

Being open-minded​ is a willingness to listen to and consider different perspectives, opinions, and ideas. This can create a more inclusive​ and collaborative work environment where everyone feels valued and respected. Avoid being judgmental or dismissive of others’ ideas and opinions, even if you do not agree with them. It is even okay to challenge our own assumptions and biases. It can be easy to fall into the trap of thinking that our way is the best way, but this mindset can limit our growth and hinder our ability to empathize with others. Stay open to diverse viewpoints so you can foster a culture of inclusivity and mutual respect.

​ Showing empathy in the workplace is not just a nice-to-have trait; it is an essential aspect of building strong professional relationships. You should always strive to create a culture of empathy that fosters collaboration, encourages creativity, and helps to develop trust. Empathic behavior makes the workplace a safe and nurturing environment for everyone. It can even help you form meaningful connections that extend beyond the mere exchange of information and supports a deep sense of community that brings your team together.

Share this article

Connect with us


© 2023 PSR Associates, Inc.